We aim to provide Top Level Customer Service, we will try our best to solve any problem. Your satisfaction is our first priority. We will take care of the cost to send the replacement item to you.Special circumstances will be listed clearly in the listing. Please do check everything carefully after you received the packahe. About software we can provide remote control service. This item is in the category "Business & Industrial\Printing & Graphic Arts\Screen & Specialty Printing\Engraving". The seller is "achiuvprinter" and is located in this country: US. This item can be shipped worldwide.